Operations Manager
4 weeks ago
About the Role
As an Area Manager - Delivery Operations Specialist at Amazon UK Services Ltd., you will be responsible for leading a large and diverse team to ensure your area of the business meets customer demands and targets. You will gain experience in managing operations, analyzing data, and implementing corrective actions to maintain quality and productivity.
Key Responsibilities
- Promote a culture of safety and wellbeing within your team.
- Analyze and implement corrective actions to ensure quality and productivity are consistently high levels.
- Support and lead a team, handle administrative work, and build a strong team culture.
- Analyze performance and suggest process improvements to optimize work and improve customer service.
- Collaborate with other managers to standardize shift processes.
A Day in the Life
You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You will also monitor and maintain process efficiency, prioritize routine team management and daily operational tasks, and handle individual escalations and process improvement work.
Working with the Operations Team
As a key part of the operations team, you will work with colleagues in other teams and external partners to ensure we meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area and discussing operational pros and cons of technical improvements with engineers.
Qualifications
- Bachelor's degree (or working towards a bachelor's degree).
- Advanced proficiency in written and verbal English and local language.
- Relevant experience in performing data analysis.
Preferred Qualifications
- Experience of communicating with a wide range of stakeholders, including peers and leadership.
- Experience in a logistical working environment.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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