Senior Operations Manager

7 days ago


St Ives, Cornwall, United Kingdom St Austell Brewery Full time

About the Role:

We are seeking a highly skilled and experienced General Manager to lead our team at Pedn Olva, a stunning pub located in St Ives. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high standards of quality and service.

Key Responsibilities:

  • Lead a team of passionate and dedicated staff to deliver outstanding customer experiences.
  • Champion the spirit and values of St Austell Brewery, inspiring your team to provide exceptional service and quality.
  • Monitor and analyze team performance, providing constructive feedback and coaching to drive improvement.
  • Oversee all aspects of finance and administration, ensuring accuracy and efficiency.
  • Establish strong relationships with stakeholders and customers, building trust and loyalty.
  • Support the development of your team, identifying areas for growth and providing opportunities for training and development.
  • Communicate effectively with your team, stakeholders, and customers, ensuring seamless communication and collaboration.
  • Stay up-to-date with industry trends and best practices, applying your knowledge to drive business growth and improvement.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and collaborative work environment.
  • Access to training and development programs.
  • A generous bonus scheme and benefits package.

About Us:

St Austell Brewery is a leading brewery and pub operator, committed to delivering exceptional customer experiences and driving business growth. We are proud of our heritage and values, and we are seeking a General Manager who shares our passion for quality, service, and customer satisfaction.



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