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Pre-Brief Clerk and Driver Management

3 weeks ago

HoughtonLeSpring, Durham, United Kingdom DX Network Services Limited Full time

Job Description: Pre-Brief Clerk and Driver Management

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We are seeking a highly organized and detail-oriented individual to join our team as a Pre-Brief Clerk and Driver Management. In this role, you will play a critical part in ensuring the smooth operation of our logistics processes, working closely with our drivers and management team to deliver exceptional customer service.

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About the Role

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  • Provide support to the Shift Manager in completing daily driver pre-briefs, ensuring high standards of customer service and driver compliance with operational processes.">
  • Structure driver returns to the Service Centre to effectively manage customer delivery and collection performance.">
  • Conduct system-driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases.">
  • Validate assigned delivery and collection points have been attended according to schedule, challenging performance exceptions prior to driver departure.">
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Key Responsibilities

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As a Pre-Brief Clerk and Driver Management, your primary responsibilities will include:

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  2. Ensuring all drivers report to pre-brief, completing daily driver pre-briefs, and structuring driver returns to the Service Centre.">
  3. Completing performance management processes with drivers, including analysis of failed deliveries and collections for DXE customers.">
  4. Conducting system-driven interrogation processes of complete Service Centre delivery and collection performance using DXNS databases.">
  5. Validating that assigned delivery and collection points have been attended according to schedule and challenging performance exceptions prior to driver departure.">
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Requirements

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To be successful in this role, you will need:

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  • A strong understanding of logistics operations and customer service principles.">
  • Excellent organizational and communication skills.">
  • The ability to work effectively in a fast-paced environment.">
  • Strong analytical and problem-solving skills.">
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Benefits

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We offer a competitive salary of £22,000 - £26,000 per annum, depending on experience, as well as a range of benefits, including:

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  • Competitive rates of pay.">
  • Holidays: 20 days increasing with length of service + bank holidays.">
  • Long Service Recognition scheme.">
  • Enhanced Maternity & Paternity pay.">
  • Company Pension Scheme.">
  • Life Assurance.">
  • Employee Assistance programme including 24/7 Virtual GP.">
  • DX Discounts Portal.">
  • Excellent opportunities for career progression.">
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About Us

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At DX Network Services Limited, we are committed to delivering exceptional customer service and providing our employees with the skills and opportunities they need to succeed. We value teamwork, innovation, and continuous improvement, and we are passionate about making a positive impact in our communities.