Administrative Services Manager

1 day ago


Oldbury, Sandwell, United Kingdom Essential Employment Full time

We are seeking a highly skilled Team Lead to oversee our Planning & Admin team at Essential Employment. This is an excellent opportunity for an experienced professional to lead and manage a team of coordinators, ensuring all tasks are completed in line with the Council's processes and service standards.

The successful candidate will play a key role in planning and delivering high-quality administrative support, managing compliance and wider property processes, and ensuring effective coordination and communication with contractors, internal teams, and the public.

Key Responsibilities:
  • Lead and develop a team to ensure all administrative and planning tasks are completed in a timely, efficient, and customer-focused manner.
  • Supervise and allocate work to employees/contractors for tenanted and void properties, ensuring KPIs and deadlines are met.
  • Ensure adherence to all relevant procedures, financial records, and procurement systems. Facilitate regular performance meetings with contractors and implement corrective actions as necessary.
  • Oversee administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.
  • Manage out-of-hours services, insurance claims, fire safety protocols, and other relevant work.
  • Prepare reports and documentation for senior management, and participate in tenant and scrutiny panels when required.


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