IT Support Specialist
2 weeks ago
We are an inclusive and creative footwear brand that values kindness and diversity. Our team of in-house designers creates authentic and distinctive designs from our London headquarters. We are committed to empowering our talent to be confident and true to themselves.
Key Responsibilities:
- Provide expert hardware support and service to KG colleagues and teams across the Retail estate, Head Office, and Warehouse.
- Support queries and issues that arrive via email, phone, and walk-ins and ensure a ticket log is recorded.
- Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
- Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
- Field support stores and workspaces in the UK and abroad.
- First-line support troubleshooting POS queries.
Requirements:
- Exposure in the IT industry within a similar role.
- Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop.
- Windows imaging and deployment.
- Understanding basic Networking TCP/IP/UDP, DNS, VPNs, VLANs.
- Android and Apple mobile devices deployment.
- Understanding of EPOS technology/PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions.
- Jamf Experience is essential.
- A driving License is advantageous but not essential.
- Understanding of Windows servers and AWS.
What We Offer:
- Competitive basic salary.
- Pension and life assurance.
- Gym Discounts.
- Enviable discounts.
- Harrods Discount.
- Summer Hours.
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