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Floor Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Nike Full time

Job Summary:

Nike is seeking a highly skilled and experienced Floor Manager to join our retail team. As a key member of our store operations team, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our customers.

Key Responsibilities:

  • Lead a team of retail staff to achieve sales targets and provide world-class customer service
  • Coordinate and motivate the team to maintain a high level of visual merchandising and store presentation
  • Support the management of daily business operations, including inventory management, stockroom organization, and cash handling
  • Identify and solve problems in partnership with store leadership to ensure seamless store operations
  • Act as a brand ambassador for Nike's initiatives and ensure the store complies with all Nike standards and guidelines

Requirements:

  • Advanced customer service skills with demonstrated ability to lead a team in creating a unique customer experience
  • Ability to coach and develop a strong team
  • Effective communicator, brand ambassador, and innovative leader
  • Demonstrated ability to apply product sales techniques
  • Flexible with scheduling and available to work retail hours (8am-9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs

What We Offer:

  • One of the best compensation and benefits packages in the industry
  • Opportunity for quarterly performance-based bonus
  • A supportive team that values Diversity, Equity & Inclusion
  • A career at a company at the forefront of the sports and fashion industry
  • Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor