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Front Office Team Member

1 month ago

Doncaster, Doncaster, United Kingdom Arena Racing Company Full time
Join Our Team as a Night Porter

We are seeking a highly motivated and experienced Night Porter to join our Front Office team at the Hilton Garden Inn. As a key member of our team, you will be responsible for ensuring excellent customer service and maintaining high standards of hospitality during night shifts.

About the Role

This is a great opportunity for someone who is passionate about delivering exceptional customer experiences and has prior experience working in a Front Office role in a hotel environment. You will be expected to maintain accurate records, handle guest queries, and work collaboratively with other teams to ensure seamless operations.

Key Responsibilities
  • Maintain high standards of service delivery across all Front Office departments
  • Monitor use of daily accounts and take corrective action where necessary
  • Handle guest complaints and inquiries in a professional manner
  • Deal with reasonable requests from guests in a polite and courteous way
  • Contribute to enhancing customer satisfaction by anticipating and reacting to their needs
  • Carry out safety floor checks according to company standards
What We Offer
  • Competitive salary: £20,000 - £25,000 per annum
  • 2 annual members' passes for over 1500 racedays
  • Hotel discounts and complimentary golf
  • Annual leave starting at 22 days increasing up to 28 days (pro-rata)
  • Pension and group life assurance schemes
  • Healthshield including 24hr GP and EAP