Community Engagement Specialist

1 month ago


York, York City, United Kingdom DiverseJobsMatter Full time
Community and Member Executive

We are seeking a dedicated Community and Member Executive to join our York branch and elevate it to become a leading centre of member engagement and professional enrichment.

In collaboration with the Site Director and Central Support Team, your role will be crucial in fostering a welcoming, productive, and interconnected environment that upholds our core values and champions the 'Work Near Home' philosophy.

You will be pivotal in our York venue, actively enhancing member interactions to foster a robust community and connectivity.

This role is tailored for those with a profound commitment to customer service, community building, and enriching the professional lives of our members.

This role offers an equity ownership opportunity, reflecting our commitment to your long-term growth and success.

Key Responsibilities:
  • Develop strategies to fully integrate members into our community, enriching their professional and social networks and enhancing members' daily experience.
  • Experience Management: Manage all facets of the member experience from onboarding to daily engagement, ensuring consistently high-quality interactions.
  • Networking and Community Building: Organise member-centric events and sessions to facilitate networking, professional development, and community engagement.
  • Advocacy: Elevate member initiatives and successes through various channels, including supporting content creation, local newsletters, and platforms like LinkedIn.
Requirements:
  • Skilled at building and sustaining strong relationships.
  • Community-Focused: Local Advocate: Passionate about promoting and enhancing the local York community.
  • 2+ years in customer service, hospitality, or community management, ideally within a coworking or membership-driven environment.

We offer a comprehensive benefits package, including private healthcare, cycle-to-work scheme, and comprehensive support for personal and professional growth.

We are proud to be an accredited B-Corp, representing our ongoing commitment to demonstrating that businesses can drive positive social and environmental change and be a force for good in our communities.



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