Customer Service Representative

3 weeks ago

Shrewsbury, Shropshire, United Kingdom Severn Trent Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Severn Trent. As a Customer Service Representative, you will be responsible for contacting customers to collect outstanding payments and ensuring timely payments.

Key Responsibilities

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts

What You'll Bring to the Role

  • Proven experience of succeeding in a customer-facing role
  • Excellent IT skills
  • Demonstrated strong literacy and verbal communication skills
  • Demonstrate self-control and react positively when working in difficult situations and a high-pressured environment
  • Have the ability to listen effectively and gather all relevant information by questioning and empathising
  • 'Right first time' attitude – focusing on quality of work
  • A positive and empathetic approach to resolving customer queries
  • Flexible and able to respond to changing business needs
  • Drive own development
  • The ability to work effectively in a target-driven environment
  • Have the ability to work well in a team, sharing knowledge, being supportive and team-spirited
  • Be forward-thinking, always looking for ways of improving how and what we do
  • Demonstrate attention to detail, be able to spot inaccurate information and inconsistencies
  • Knowledge of our Customer Relations policies, processes and procedures and be able to communicate this to customers

What's in It for You

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too.

We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite perks that you'll get being part of the Severn Trent family:

  • A great starting salary of £, with a pay review each year
  • Annual company bonus of up to £, (Applicable from )
  • days leave per year - that's days annual leave and another days to use in lieu for any bank holidays worked. You can also buy another days holiday per year on top of this.
  • Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc.
  • Leading pension scheme – we will double your contribution (up to % when you contribute ;
  • Free parking on-site
  • Income protection covering half salary for up to five years if you are unable to work
  • Severn Trent shares scheme, offering the opportunity to purchase discounted shares
  • Family-friendly policies
  • Two volunteering days per year
  • Life insurance of times salary
  • Income protection covering half salary for up to five years if you become unable to work
  • Accident insurance

And when it comes to your health, we've recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we'll also look after your wellbeing with our free physio, mental health counselling and virtual GP service.

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