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Social Media and PR Specialist

2 months ago

London, Greater London, United Kingdom Konecta Full time
About the Role

We are seeking a highly skilled Social Media and PR Specialist to join our team at Konecta. As a key member of our social media team, you will be responsible for handling customer interactions through various social media channels, ensuring timely and effective resolution of issues.

Key Responsibilities
  • Handle consumer queries and concerns across social media platforms, including Facebook, Twitter, Instagram, and others.
  • Support the day-to-day social media operations, including proactive and reactive conversation of specific brands.
  • Publish, monitor, and moderate social engagement, including responding to and handling complaints received on various social and digital channels.
  • Assist the Danone Careline team in supporting consumers across all contact channels, acting as the first point of contact for consumers of the entire range of Danone products.
  • Handle queries and consumer complaints related to Danone products and their consumption.
Requirements
  • Demonstrable experience in social media management and customer service roles.
  • Proficient in using social media management tools, Google Suite, and Microsoft Office.
  • Strong typing skills are essential.
  • Flexible to work shifts.
What We Offer
  • A fun and sociable team environment.
  • Pension Scheme.
  • Eye test vouchers and discounts.
  • Discounted corporate gym membership with Nuffield.
  • Involvement with local charities and fundraising days.
  • Campaign specific benefits, including discounts, incentives, and prizes.
  • Recommend a friend scheme with a paid reward of £500+.
  • Apprenticeships qualifications and career flight path schemes.
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Cycle to work scheme.
Training and Development

You will receive full training, including supporting ongoing training requirements for the duration of the project. You will also receive a full company induction, covering areas such as Data Protection Act and all other systems and soft skills training.

Opportunities for Growth

The suitable candidate will be welcomed into the team, where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Targets will be confirmed, but will include productivity, customer satisfaction, data capture accuracy, and call quality targets. Growth and development are encouraged and supported, and over time, the team member will have the opportunity to progress their role and take on additional duties, with a salary increase as a reward.