Global Network Security Training Specialist
1 week ago
About Cato Networks
Cato Networks is a pioneer in cloud networking and security, converging enterprise networking and security into one centralized and global service delivered by the cloud. Our unique technology inspired a brand-new product category, later named "SASE" by Gartner.
Our company was founded by networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula). We have raised $773 million dollars since 2015, achieving Centaur status with $200M+ in ARR, and a valuation of $3 billion dollars.
We are building a cutting-edge enterprise network and secure cloud platform, on a fast track to becoming the worldwide market leader. This is your opportunity to join our rocket ship and be part of our journey to success.
About the Role
We are looking for a highly motivated Support Enablement Engineer who is passionate about training technical teams. As a member of the Support Enablement team, you will collaborate with global Support, R&D, and Product teams to develop and deliver high-quality technical training for both internal support teams and partners' teams.
You will oversee the support and partner technical teams, identify and address technical gaps, onboard new support engineers and partners, and fulfill their technical training requirements. Your focus will be on designing and delivering in-depth onboarding and continuous training sessions for both support and partners.
- Develop comprehensive troubleshooting and deep-dive content for Support and Partners to reduce ticket resolution time and optimize resource use.
- Train the Technical Support and Partner Teams with a focus on troubleshooting and product training.
Your Skills and Qualifications
To succeed in this role, you should have an experienced Support Engineer background from web/network/information security companies or equivalent Technical Account Manager/Pre Sales experience. You should also have strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
In addition, you should have excellent oral and written communication skills with a passion for guiding and mentoring support and partner teams.
Compensation Package
We offer a competitive salary of approximately $100,000 per year, based on location and experience. This is a full-time position, and we provide a range of benefits to support your career growth and well-being.
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