Customer Experience Specialist

3 weeks ago


HoughtonLeSpring, Durham, United Kingdom Bellway Full time

At Bellway, we are committed to excellence in customer service and strive to create a welcoming environment for all our customers. As a Sales Advisor, you will play a key role in delivering exceptional customer experiences and achieving sales targets.

The ideal candidate will have experience working in a face-to-face sales environment and be able to effectively negotiate and communicate with customers. You will be responsible for guiding potential buyers around show homes, stock plots, and site, ensuring they are fully aware of our products and services.

Key responsibilities include:

  • Maintaining a high standard of presentation at the sales complex and ensuring all relevant information is available for customers.
  • Providing accurate and comprehensive information to customers, including details of our Health and Safety Policy.
  • Liaising with customers, solicitors, and financial advisers to progress reservations and ensure a smooth sales process.
  • Attending Sales/Site Meetings and contributing to discussions on improving sales performance.
  • Proactively working with colleagues to suggest ideas for increasing sales and customer satisfaction.

We offer a competitive basic salary, plus monthly commission, as well as a contributory pension scheme, 25 days holiday, and access to our discounts and benefits portal.

As a Sales Advisor at Bellway, you will have the opportunity to work in a dynamic and supportive team environment, where your contributions will be valued and recognized.



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