Boiler Maintenance Coordinator

10 hours ago


Gloucester, Gloucestershire, United Kingdom CV-Library Full time

Company Overview

We are a leading job search platform, CV-Library, seeking an experienced Maintenance Works Scheduler to join our team in the south and west country.

This role will involve coordinating maintenance works for domestic boiler repairs, servicing, and preventative maintenance across the region.

Salary Information

The estimated salary for this position is £24,500 per annum, with opportunities for training, progression, and overtime available. Additionally, you will receive 22 days annual leave and 8 bank holidays.

About the Role

In this challenging yet rewarding role, you will be responsible for planning and coordinating engineers for domestic boiler repairs, servicing, and preventative maintenance. You will work closely with an experienced contracts manager and a friendly team of field-based engineers to ensure seamless communication and efficient scheduling.

Your Key Responsibilities:

  1. Communication: Liaise with field-based engineers via phone and email communications to ensure timely completion of tasks and maintain excellent customer relationships.
  2. Scheduling: Arrange service and repair appointments directly with customers and client representatives while scheduling these appointments with the appropriate engineer using our state-of-the-art planning software (full training will be given).
  3. Customer Service: Deal with enquiries via telephone, ensuring that the customer has had a positive customer journey.

Requirements:

  • Technical Skills: A good understanding of basic Microsoft packages, including Excel and MS Teams.
  • Personal Qualities: Flexibility and adaptability to work under your own initiative and in a busy office environment as a team.
  • Able to work one Saturday per month paid at overtime rates.

Benefits:

  • Opportunities for training and progression.
  • Overtime available.


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