Business Transformation Specialist

1 week ago

London Area, United Kingdom ECOM Agroindustrial Corp. Ltd. Full time

At ECOM Agroindustrial Corp. Ltd., we are seeking a highly skilled Business Transformation Specialist to join our team. This role will play a critical part in driving our global transformation project, Connect One ECOM, which aims to bring together everything the Group does from a tech and data point of view to bring business benefits to our stakeholders across ECOM through the enhanced use of technology, analytics, reporting, and improved business processes.

The Business Transformation Specialist will work closely with colleagues within project delivery teams led by Project or Programme Managers to deliver assigned projects. Key responsibilities include conducting an as-is assessment of current processes, identifying future processes and technology needs, and developing a change management strategy to ensure the impact of change initiatives is understood by stakeholders, communicated, and training provided as they prepare to adopt new ways of working.

Reporting to the Global Head of Change, the role will involve ensuring changes to business processes and systems are identified, mitigated, and worked through as part of the project. The Business Transformation Specialist will also be responsible for designing and delivering user and super-user training, managing feedback loops of user experience, and ensuring the voice of the customer is heard and concerns addressed.

Key skills and experience required for this role include 3-5 years of change management experience delivering technology change, change management qualifications, and experience working within a similar multi-entity global environment. The ideal candidate will have excellent written and verbal communication skills, advanced PowerPoint and presentation skills, and the ability to communicate with technical staff as well as business users and stakeholders at all levels.

We are looking for a highly motivated and experienced professional who can work effectively as part of a matrix, globally distributed team. The role will involve travel to origin countries, and the ability to establish and maintain strong relationships with users at all levels is essential.

Responsibilities:

  • Conduct an as-is assessment of current processes
  • Identify future processes and technology needs
  • Develop a change management strategy
  • Design and deliver user and super-user training
  • Manage feedback loops of user experience
  • Ensure the voice of the customer is heard and concerns addressed

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