Customer Service Export Specialist
2 weeks ago
Job Title: Customer Service Export Specialist
The Customer Service Export Specialist will be responsible for providing a value-added service to both internal and external customers, and to respond positively and professionally in a timely manner with enthusiasm, accuracy and reliability.
Key Responsibilities:
- Receive and accurately process customer orders, respond to inquiries in a timely manner with 100% price matching
- Ensure all relevant export documentation is completed ready for dispatch, export procedures are followed, booking of transport when necessary, ensuring customer expectations are met within timescales
- Work with the Distribution function to glean information for customers of volume estimations
- Prioritise workloads per site, picking, packing and loading activity
- Resolve customer queries, investigate and validate requests, generate credit/debit notes
- Ensure consistency in their approach and ways of working when dealing with customers; be accountable and knowledgeable
- Establish and maintain relevant open lines of communication with other OCs, export customers and the wider business
- Proactively suggest improvements to further enhance best practice and service delivery
- Participate in conference calls/skype meetings
- Complete daily/weekly/monthly KPIs and reports in line with management requests and business requirements
- Undertake any other reasonable task within their capability
- Be aware of H & S requirements for self, department and site
- Participate fully in the Work Safe programme
Requirements:
The successful candidate will have previous experience of SAP alongside sound knowledge of export documentation and processes. Previous experience of working within an export role would be beneficial however this isn't mandatory. Experience of analysing information and working within a busy, fast-paced environment would also be beneficial to the role.
What We Offer:
Orbia Building & Infrastructure offers a competitive compensation and benefit package, a warm welcome, and a place to make a difference by working with a purpose. We take responsibility for each other and our company, stay brave in pursuing calculated risks that fuel innovation, and embrace diversity in perspectives, skills, and talents to transform the way we work and the impact we have on the world.
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