Customer Support Professional
1 week ago
Siamo Group Ltd is a dynamic organization dedicated to providing exceptional service to our clients.
Job Summary
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. This role involves providing prompt and effective solutions to customer inquiries, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Analyse customer issues and provide appropriate solutions or escalate as necessary.
- Communicate clearly with clients regarding products and services, ensuring they understand their options.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
Qualifications
- Previous experience in a customer service role.
- Strong analytical skills with the ability to assess situations and make informed decisions.
- Excellent verbal and written communication skills, with a focus on clarity and professionalism.
- Ability to work well under pressure while maintaining a positive attitude.
- A proactive approach to problem-solving and a commitment to delivering outstanding service.
Salary Information
The estimated salary for this position is £28,000 - £35,000 per annum, depending on experience and qualifications.
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