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Night Porter

1 month ago

Belfast, United Kingdom Hastings Hotels Full time

About the Role

We are seeking a reliable and enthusiastic person to become part of our talented reception team at the exclusive Europa Hotel. As a Night Porter, you will be responsible for the security of guests and the premises of the hotel, ensuring guests' needs are met for their greatest enjoyment and maximum profit contribution to the hotel.

Key Responsibilities

  • Serve and assist guests for the duration of the night.
  • Provide the highest standards of service to guests, ensuring all guests' needs and expectations are met.
  • Be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
  • Ensure you are aware of all hotel services and are proactive in the sale of these to guests.
  • Handle, store, and deliver guest luggage to the appropriate destination.
  • Provide a guest car parking valet service.
  • Maintain customer areas in a clean and tidy manner in accordance with departmental standards.
  • Receive cash payments for food and beverages sold and record food, drinks, and goods sold to guests in residence, in accordance with operating procedures.
  • Ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
  • Work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
  • Maintain the security of stock areas at all times, immediately reporting any breaches.
  • Comply with all health, safety, hygiene, and licensing policies and procedures.
  • Deal with guest concerns, complaints, and difficulties in a courteous and efficient manner, reporting them to the Supervisor/Manager on duty.
  • Handle guest inquiries efficiently and effectively.

Requirements

  • A right to work within the United Kingdom.
  • Ability to work well under pressure and be a team player.
  • Good attention to detail.
  • Smart, well-groomed appearance.
  • Customer care experience.
  • Excellent communication skills.

About Hastings Hotels

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant, and a luxury spa. We place quality at the heart of what we do, ensuring our guests have an exceptional experience. We offer a range of benefits, including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.