Retail Operations Manager

3 weeks ago

London, Greater London, United Kingdom Scotland Full time

As a Retail Operations Manager at Vision Express in Yorkshire, you'll embark on a 6-month training and development programme designed to equip you with the necessary skills and knowledge required to excel in this role. This comprehensive programme aims to prepare you for the responsibilities of overseeing the day-to-day operations of the store.

The ideal candidate will be responsible for managing their colleagues in-store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. Key responsibilities include handling administrative tasks such as scheduling, inventory management, and financial reporting. Additionally, you'll manage the recruitment process for your store with support from your peers, including your Regional Manager and Store Support Centre colleagues.

You will create a positive and productive work environment for your team, ensuring all employees are trained and supported in their roles. This is crucial in achieving our mission to help customers 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions.

We are open to discussing flexible options with you further, whether it's hours to fit around the school run or a compressed week. At Vision Express, we have over stores across the UK and Ireland, offering diverse locations to suit everyone.

We're part of the EssilorLuxottica family, the global leader in design, manufacture, and distribution of lenses, frames, and sunglasses. Our prestigious licensed brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

To succeed in this role, you'll need:

  • Excellent leadership and management skills
  • Strong analytical skills to monitor and analyse sales performance data
  • Effective communication and rapport-building skills
  • Attention to detail in maintaining accurate customer records, prescriptions, and requirements
  • Ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive, and enthusiasm

In return, you can expect a competitive salary of £40,000 per annum, plus a sales and performance-based bonus, targeted incentives, and a range of benefits including private medical cover, life assurance, free eyewear annually, and opportunities to get involved in our OneSight EssilorLuxottica Foundation. You'll also enjoy flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme.

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