Beauty Expert Team Lead
4 weeks ago
Role Overview
We are seeking a skilled Beauty Expert Team Lead to join our team at Trinny London. As a key member of our team, you will be responsible for delivering exceptional customer service, sharing your knowledge with each customer, and embodying Trinny London's brand and style.
Key Responsibilities
- Conduct all types of services, including pre-booked appointments and walk-ups, ensuring a seamless customer experience.
- Deliver impeccable customer service, sharing your expertise with each customer.
- Embody Trinny London's brand and style, prioritizing customer satisfaction and loyalty.
- Ability to work in a fast-paced environment, achieving and exceeding KPIs.
- Collaborate with our education and training team to offer best-in-class makeup advice and services.
- Stay up-to-date with the latest skincare and makeup trends, enhancing your product knowledge and artistry.
- Drive sales to reach daily and monthly targets.
- Assist the Business Manager with planning events, completing rotas, and motivating the team.
Requirements
- Experience in a retail makeup artist position, ideally within the luxury sector.
- Passionate about makeup and skincare.
- Experience with customer relationship management and data capture targets.
- Adaptable and confident in a fast-paced environment.
- Positive and can-do attitude.
- Strong communication and mathematical skills.
- Comfortable working towards and exceeding targets and KPIs.
- Organised, punctual, and flexible to work retail hours.
- Personable with a customer-centric mindset.
Benefits
- Welcome Trinny London Starter Stack.
- Company discount for yourself and your friends and family.
- Competitive commission structure.
- T-Parties = summer and festive celebrations.
- Rewards and Recognition Scheme.
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