Front Desk Ambassador

2 weeks ago

Shirley, Greater London, United Kingdom Village Hotels - Solihull Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Village Hotels - Solihull. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that every guest has a warm and welcoming experience.

Key Responsibilities
  • Provide a warm and friendly welcome to all guests, ensuring that they feel valued and cared for.
  • Be a font of knowledge about the hotel and local area, making recommendations and solving problems before they arise.
  • Work closely with other departments to ensure seamless communication and delivery of exceptional guest experiences.
  • Develop and maintain a strong understanding of the hotel's services and amenities, enabling you to provide expert advice and guidance to guests.
  • Contribute to the overall success of the hotel by actively promoting our services and facilities to guests.
What We're Looking For

We are looking for someone who is passionate about delivering exceptional customer service, has a strong personality, and is able to work well under pressure. If you have a keen eye for detail, are proactive, and have a passion for delivering the best guest experience, we would love to hear from you.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and enthusiastic individual who is looking for a new challenge, please apply today.

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