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Legal Team Coordinator
2 months ago
About the Role:
We are seeking a highly skilled and experienced Legal Team Support Coordinator to join our team at Marks and Spencer. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our stores.
Key Responsibilities:
- Deliver exceptional customer service and maintain high standards of product presentation.
- Support the delivery of operational excellence, ensuring all processes and tasks are completed consistently and productively.
- Champion new ways of working and drive on-the-job productivity.
- Lead colleagues in the delivery of tasks, prioritizing customer first.
- Plan, allocate, and follow through on delivery of tasks to a consistent standard across the store.
- Support colleagues through coaching and feedback, using MI to drive performance.
- Maintain a safe and legal environment for colleagues and customers.
- Support the delivery of an inspirational, improved, and consistent visual customer journey in-store.
Key Capabilities:
- Understand how M&S operates, its strategy, future, and the role you play.
- Effectively manage your reactions and responses around change.
- Help colleagues develop by listening, asking questions, and giving feedback to encourage reflection and different thinking.
- Set performance objectives for yourself in conjunction with your line manager and in line with business plans.
- Take accountability for planning and managing your work efficiently to ensure objectives are met.
- Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Build positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Support the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilize relevant systems.
- Good knowledge of the commercial operation, brilliant basics, and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail, and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrate flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG