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Field Operations Specialist

1 month ago

Bradford, Bradford, United Kingdom Global Draw Limited Full time

Job Summary

Global Draw Limited is seeking a Field Service Technician to join their team. The successful candidate will be responsible for overseeing customer sites in the Bradford area, ensuring the highest standards of service, installations, and repairs for cutting-edge betting and gaming terminals.

Key Responsibilities

  • Execute new shop installations to the highest standards.
  • Supervise the coordinated removal of equipment from customer premises.
  • Foster and maintain positive customer relationships, providing comprehensive operating procedures, event instructions, and updates on new software/hardware.
  • Conduct routine shop visits and maintenance as directed by the Line Manager.
  • Log and address concerns, incidents, and customer feedback.

Requirements

  • A passion for technology with a demonstrated ability to quickly learn and adapt to new systems.
  • Strong customer service skills with clear and confident communication abilities.
  • Exceptional time management skills and a goal-oriented approach to work.
  • Possession of a full UK driving license.
  • Relevant qualifications will be considered; limited experience may be acceptable.
  • Ideally, previous experience in a technical role, particularly within the gaming/electronics or IT sector.

Working Conditions

This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of 7 days working pattern. Global Draw Limited provides a company van, mobile phone, tablet, and all necessary equipment.

Be part of a dynamic team contributing to the forefront of betting and gaming technology. Apply now to become a valuable member of our growing team.