Senior IT Solutions Leader
1 week ago
La Fosse is seeking a Senior IT Solutions Leader to join our team in London. As a key member of our operations team, you will be responsible for managing relationships and communication to prevent gaps and ensure customer satisfaction.
About the Role:
This is a challenging role that requires strong leadership and people management skills. You will be responsible for supporting the ITSM team in managing key processes (incident, problem, or change) based on your strengths. You will also help shift the team's focus from being process-heavy to revenue-impact-aware.
Key Responsibilities:
• Proactively manage relationships and communication to prevent gaps and ensure customer satisfaction.
• Support the ITSM team in managing key processes (incident, problem, or change) based on your strengths.
• Help shift the team's focus from being process-heavy to revenue-impact-aware.
• Spot and escalate issues that impact revenue or customer success.
Requirements:
• ITIL certification
• Proven background in IT Service Management with a strong focus on service delivery.
• Passionate about enhancing service quality and delivering an exceptional end-user experience.
• Strong leadership and people management skills.
• Excellent relationship management and communication abilities (written and verbal), with experience engaging at all levels, from front-line users to executives.
• Experience collaborating with third parties and managing outsourced service providers.
• Strong understanding of how business and IT changes impact operations.
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