Senior Care Operations Manager

3 weeks ago


Leeds, Leeds, United Kingdom Helping Hands Full time

At Helping Hands, we're committed to providing exceptional care to adults of all ages, allowing them to maintain their independence and stay in the comfort of their own homes.

As a Registered Care Manager, you'll play a vital role in ensuring the highest standard of care is delivered to our customers. Your day-to-day management of the branch will involve overseeing operations to ensure efficiency, profitability, and exceptional customer satisfaction.

Main Responsibilities

  • Manage the branch to ensure it operates within CQC/CIW guidelines and maintains the highest standard of care.
  • Recruit and train new team members, guiding them through the onboarding process.
  • Identify new business opportunities and support the commercial growth of the branch.
  • Regularly review branch operations to ensure all customer needs are met.
  • Communicate and implement policies and procedures effectively within the branch.
  • Support staff and carers with their training and development.

About You

To succeed in this role, you'll need a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also require knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, as well as experience working within the care sector at management level. A full UK driving licence and access to your own vehicle are also essential.

Benefits

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from businesses and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Bonus scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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