Technical Support Manager

3 weeks ago


Enniskillen, United Kingdom HAYS Specialist Recruitment Full time

We are seeking a highly experienced Technical Support Administrator to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for providing ICT support for approximately 170 users and IT infrastructure across multiple sites.

About the Role

The successful candidate will have excellent technical skills and experience in managing virtual and physical servers, PCs, and printers, as well as administering MPLS WAN, VPN, and LAN networks. You will also be responsible for troubleshooting Line of Business Applications, researching and proposing new ICT solutions, and developing user documentation for IT systems.

Key Responsibilities
  1. Provide technical support to IT Project Manager/Senior Managers and manage ITIL compliant helpdesk.
  2. Troubleshoot networks, systems, and applications, and prepare progress reports for senior staff.
  3. Administer various systems, including Active Directory, MS Exchange, Office 365, and VOIP systems.
Requirements

To be considered for this role, you must have a minimum of 2 A Levels + 5 GCSEs (including English and Maths) or equivalent qualifications. At least 3 years of relevant technical experience is also required, as well as proficiency in Microsoft Office applications and a valid driving licence or access to transport.

Estimated Salary and Benefits

The estimated salary for this role is £30,721 - £31,352, which reflects the company's market level. Additionally, you will receive a range of benefits, including market-level pay and the opportunity to work with a leading recruitment agency.



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