Network Support Specialist

3 weeks ago


Doncaster, Doncaster, United Kingdom ENGINEERINGUK Full time

About EngineeringUK

At EngineeringUK, we're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. Our vision is to become a company that is on the side of passengers and freight users.

Vacancy Details

Location: Doncaster / Manchester / York

Band & Salary: 43,588 to 49,037 depending on experience.

Job Summary

We're seeking a skilled Network Support Specialist to join our team. As a key member of our operations team, you'll play a critical role in ensuring the smooth operation of our railway systems.

Key Responsibilities

  1. Diagnose and formulate resolutions to complex incidents and collaborate with all necessary support teams in order to restore service within Service Level Agreements (SLAs) and minimise the impact to the customer.
  2. Contribute to the planning and implementation of preventative maintenance of systems, including performing activities such as monitoring, troubleshooting, backup & restore to improve system/application performance and minimise outages to the Voice services.
  3. Review, accept and perform modifications or enhancements to the technology sub-system hardware and software, using agreed Methods of Procedure (MOPs) so that systems can be maintained.
  4. Produce and maintain documented operational procedures for all network environments and in-scope applications to enable new services to be introduced into maintenance.
  5. Produce and deliver training and knowledge transfer and ongoing support to the Network Management Centre (NMC) to improve capabilities.
  6. Provide Subject Matter Expert (SME) input to project and change related activities within the technical discipline of Voice, in order to deliver a service that is operational and maintainable.
  7. Provide an escalation point for the NMC, as part of a 24/7 operation, to perform the duties of the Technical Person in Charge (TPIC), during major incidents, in order to develop a clear restoration plan and mitigate the risk to service availability.

About the Role

Our railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

What We Offer

  • Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
  • Defined benefit pension scheme.
  • 75% subsidy on rail and underground season tickets.
  • Up to 75% off leisure travel.
  • Interest-free travel loan for train and car park season tickets.
  • Discounts at stations with your Network Rail pass.
  • Flexible/hybrid working arrangements.
  • Healthcare Scheme, GymPass discounts, Cycle to work plus more.
  • Generous maternity, paternity, and adoption leave to support our employees during significant life moments.


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