Digital Transformation Coordinator

3 weeks ago


London, Greater London, United Kingdom BrainStation Full time

About BrainStation

We are the global leader in digital skills training and workforce transformation. Our comprehensive Health & Wellness Benefits Package ensures you stay healthy and productive.

As a Digital Transformation Coordinator, Customer Success Advocate, you will be the main point of contact for prospective students and support them on a daily basis as they move through their admissions journey.

You will guide them in a professional and personable manner throughout this process to ensure success and excellent customer service throughout.

Your role is to assess that prospective students will be successful in our programs, in line with our Admissions standards and requirements.

  • You will work collaboratively with the Recruitment and Admissions team to help develop and execute the best admissions experience.
  • You will actively engage with applicants from reviewing applications, scheduling and conducting interviews and communicating admissions timelines.
  • You will provide primary support for applicant questions and inquiries, ensuring every interaction at BrainStation is exceptional.
  • You will assist with planning and coordination of admissions-related events, including information sessions and recruitment fairs.
  • You will track and report admissions and enrolment data to measure program success and graduate outcomes.
  • You will collaborate in creating programs and strategies for recruitment and applicant engagement.

Requirements

  • Bachelor's degree or equivalent experience.
  • 1-3 years experience in a customer-facing role.
  • A proven passion for technology and digital industries.
  • Strong attention to detail.
  • Professional verbal and written communication skills.
  • Dedication to providing outstanding customer service.
  • Willingsness to contribute to the organization's growth and development.

Salary Range: $60,000 - $80,000 per annum.



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