We are seeking a highly skilled and enthusiastic individual to join our Concierge Team at the prestigious Culloden Estate and Spa. As a Concierge Ambassador, you will be responsible for providing exceptional guest service, ensuring a memorable experience for our valued customers.

Key Responsibilities:

• Welcome guests to the hotel, providing a warm and welcoming atmosphere.
• Assist guests with information on hotel facilities, services, and local attractions, making recommendations to enhance their stay.
• Arrange tickets, bookings, and reservations as required, ensuring seamless execution.
• Provide guests with maps, brochures, and other literature relevant to the area.
• Be aware of all hotel services and proactively promote these to guests, driving revenue growth.
• Ensure the secure handling, storage, and delivery of guest luggage to the correct destination.
• Offer a guest car parking valet service, providing a convenient and hassle-free experience.
• Assist guests with any reasonable request for hotel services, demonstrating a commitment to excellence.
• Ensure all equipment and materials are used correctly, reporting any issues promptly.
• Work collaboratively with colleagues to maintain a harmonious working environment, fostering a culture of respect and dignity.
• Maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
• Comply with all health, safety, and hygiene policies and procedures, upholding the highest standards.
• Respond to guest complaints and concerns, finding solutions and reporting to the Head Concierge/Duty Manager.
• Perform any other duties as required by management, demonstrating flexibility and adaptability.About You

  We are looking for an individual with a passion for delivering exceptional guest service, a keen eye for detail, and excellent communication skills. Previous experience in a similar role is desirable, but not essential. If you are a team player with a positive attitude and a commitment to excellence, we encourage you to apply.

  Requirements:

  • Right to work in the United Kingdom.
  • GCSE standard or equivalent with grades A-C in English and Maths.
  • Full clean driving license with no penalty points.
  • Good communication and basic numeracy skills.
  • Smart, well-groomed appearance is essential.
  • Excellent attention to detail.
  • Ability to work well under pressure and as part of a team.