Housing Operations Manager for Asylum Accommodation

1 week ago


Carlisle, Cumbria, United Kingdom Serco Plc Full time
About the Role

We are seeking a highly skilled Housing Operations Manager to join our team in managing the Asylum Accommodation and Support Services Contract (AASC) for the Northwest of England.

Key Responsibilities:
  • Ensure compliance with the AASC Contract, company policies, and procedures through liaison with Staff, Service Users, Landlords, External Agencies, and Partners.
  • Operate an Emergency On-Call system outside of normal working hours.
  • Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
  • Complete all minor Property repairs within the scope enabled by training, experience, and the toolkit and spares provided.
  • Respond to customer complaints.
About You

To be successful in this role, you will need a valid UK driving licence and be willing to take on a variety of tasks to support our service users, including dealing with anti-social behaviours, medical needs, and child safeguarding needs.

Benefits
  • Pension up to 6%
  • Employee Assistance Programme
  • Company Car
  • A company passionate about diversity and inclusion
  • Serco Benefits package
What We Offer

We offer a competitive salary estimated at £35,000 - £45,000 per annum, depending on experience. As a committed employer, we operate a hybrid work structure and are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard.



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