Deputy Boutique Director

4 weeks ago

London, Greater London, United Kingdom Richemont Full time

Job Summary

The Deputy Boutique Director is a key role within our luxury retail operations, responsible for overseeing the day-to-day management of our boutiques. This includes ensuring seamless customer experiences, driving sales growth, and maintaining the highest standards of quality and service.

Key Responsibilities

  • Co-monitor sales targets and KPIs, implementing annual action plans to drive business growth.
  • Provide monthly reporting to the Area Manager, highlighting key performance indicators, sales trends, and areas for improvement.
  • Behave as an Ambassador of the Brand, fostering a positive and engaging customer experience.
  • Implement an effective data capture and follow-up system for clients, prospects, and sales staff.
  • Co-manage the sales team with the Area Manager, participating in regular one-to-one meetings and evaluating staff performance through the annual MPJ process.
  • Organize and monitor rotas/planning, vacations, and time optimization to ensure business needs are met.
  • Develop a business-oriented approach and positive mindset within the boutique, through role plays, team building, and training.
  • Ensure compliance with sales, financial, and security procedures, as defined by the Brand and Area Manager.
  • Control the quality of the data base per sales staff and maintain effective stock controls to ensure continued stock supply.
  • Lead daily and annual stock inventories, manage in and out stock transfers, and follow up on slip in, slip out, and packaging.
  • Responsible for the after-sale procedure and accomplishment of the boutique, including faulty goods, returns, and repairs.
  • Organize a safe and clean stockroom and back office area, replenish carrier bags, and communicate stock issues to management.

Requirements

  • Prior management experience and background in luxury activities (retail or service) is required.
  • Computer knowledge in Microsoft, with knowledge of SAP being a plus.

About Us

At Richemont, we value diversity and foster untapped potential. Our true power lies in our rich diversity of arts, cultures, and human skills. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.

Selection Process

The selection process for this role will involve a 3-stage interview process, including a face-to-face interview with the Human Resources Manager and UK Brand Director.

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