Technical Support Trainee
2 weeks ago
About Us
We are an innovative and growing IT solutions provider based in Manchester. We offer an exciting opportunity for a Trainee IT Support professional to join our team.
Role Overview
As a Trainee IT Support specialist, you will serve as the primary point of contact for technical assistance within the organisation. Working closely with our experienced IT team, you will develop the essential skills to build a rewarding career in IT support.
Key Responsibilities
- You will respond to IT support queries from colleagues, both remotely and on-site.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Assist with setting up user accounts, devices, and applications to ensure seamless operations.
- Help maintain and manage IT equipment, such as laptops, printers, and office devices, to ensure optimal performance.
- You will learn and adhere to IT support processes and industry best practices to deliver high-quality service.
- Accurately document technical issues, resolutions, and updates in the helpdesk system to enhance knowledge sharing.
- Support the IT team with projects and technical improvements to drive innovation.
- BASIC knowledge of Microsoft Office (Word, Excel, Outlook) is desirable.
What We Offer
- Comprehensive training and on-the-job support to ensure your success.
- Career development opportunities in a growing organisation to help you grow professionally.
- A competitive salary (£25,000 - £28,000 per annum) and attractive benefits package to reward your hard work.
This is an excellent chance to begin your IT career with robust support and opportunities to grow. With our comprehensive training and on-the-job support, you will have everything you need to succeed.
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