Benefits and Money Advisor

2 weeks ago

Wellingborough, Northamptonshire, United Kingdom MEM Recruitment Full time

Job Summary:

MEM Recruitment is seeking an experienced Benefits and Money Advisor to join our team as a remote worker for a high-end housing provider. As a key member of our team, you will be responsible for delivering exceptional customer service, providing high-quality advice and information on money and benefits, and promoting a culture of payment amongst our customers.

Main Responsibilities:

  • Customer Service: Deliver a high-performing, customer-focused service to customers across all areas, ensuring the provision and development of good quality advice and information on money and benefits, and other social welfare matters as appropriate.
  • Income Management: Help the association meet its corporate objectives by delivering a proactive and preventative customer-focused income management service.
  • Benefit Awareness: Increase benefit awareness and promote benefit entitlements amongst our customers, assisting in maximizing their income levels.
  • Complex Case Management: Manage complex cases relating to welfare benefit and debt management and liaise with external agencies where required, including the Citizens Advice Bureau, Credit and Loans Services, and other debt management agencies.

Requirements:

  • Experience: Excellent experience in providing money/benefit/welfare advice.
  • Calculating Benefit Entitlement: Experience in calculating benefit entitlement and identifying errors and under-claiming.
  • Communication Skills: The ability to effectively communicate with customers and understand their needs, often in emotional and sensitive situations.
  • Knowledge: Knowledge of all benefits available and how these can be claimed, including those for EU nationals.

What We Offer:

  • Salary: £35,123 + car allowance.
  • Job Type: Full-time, Permanent.
  • Benefits: Company car, company pension, and the opportunity to work from home.

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