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Technical Business Solutions Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Enterprise Recruitment Ltd Full time
Job Description

We are seeking a seasoned Technical Business Solutions Specialist to enhance customer engagement and oversee project execution for cloud-connected hardware-based mobile data systems. Your role will involve comprehending customer needs, converting them into technical specifications, and working with internal teams to provide cloud-integrated solutions. Strong communication skills, a solid technical foundation, and project management capabilities are essential for this position.

Key Responsibilities
  • Customer Engagement
    • Understand customer needs and technical requirements through meetings and workshops.
    • Translate customer feedback and requirements into actionable product specifications.
    • Maintain a customer-focused approach to problem-solving and communication.
  • Requirements Gathering and Analysis
    • Collaborate with customers to gather detailed business and technical requirements for hardware, software, and cloud integration.
    • Analyze customer needs and technical challenges to identify opportunities for optimization and innovation.
    • Create clear and detailed business requirement documents (BRDs) and functional specifications.
  • Solution Design and Specification
    • Define technical specifications and solutions that meet customer needs, ensuring compatibility between hardware, mobile data systems, and cloud platforms.
    • Collaborate with internal software teams to design and implement solutions that integrate with the mobile data system and cloud infrastructure.
    • Work closely with hardware teams to ensure seamless integration of hardware components.
  • Project Management
    • Lead and manage projects from initiation to delivery, ensuring projects are delivered on time, within scope, and to the satisfaction of customers.
    • Develop project plans, timelines, and milestones, while tracking progress and making adjustments as necessary.
    • Coordinate cross-functional teams (software, hardware, and product) to deliver project outcomes.
    • Manage customer expectations throughout the project lifecycle, providing updates and addressing issues promptly.
    Requirements
    • At least 3 years of experience in a technical business analyst role, preferably in a hardware/software/cloud environment.
    • Understanding of software, cloud platforms, and hardware.
    • Project Management skills.
    • Ability to translate complex technical concepts into clear business requirements.
    Desirable Skills
    • Experience with APIs, data communication protocols, and IoT systems is a plus.