Communications Coordinator

3 weeks ago

St Asaph, Denbighshire, United Kingdom Service Care Solutions - Social Work Full time
Job Title: Communications Operator Welsh Speaking

Service Care Solutions is seeking a skilled Communications Operator to join our team in North Wales Police. As a key member of our team, you will be responsible for providing exceptional customer service and supporting the police force in their mission to keep communities safe.

Key Responsibilities:
  • Receive and resolve public enquiries in a timely and efficient manner, adhering to force policy and procedures.
  • Provide advice and take appropriate action to manage callers' expectations and ensure a positive service experience.
  • Analyse and interpret a range of information systems to assess risk and gather relevant data to inform decision-making.
  • Record and update information accurately in various computer systems, ensuring seamless communication with other departments and external agencies.
  • Liaise with external agencies as required to ensure effective collaboration and information sharing.
  • Take ownership of incident closure and ensure that all necessary steps are taken to resolve incidents efficiently.
  • Distribute messages and information via the force system, including email, telephone, fax, and intranet.
  • Direct the nearest police unit to incidents or emergencies, utilizing 'intelligent deployment' to allocate resources effectively.
  • Be accountable for deployment decisions, including forward planning and resource management to maximize efficiency.
  • Inform and direct other emergency services, such as fire, ambulance, and RAF Mountain Rescue, as necessary.
Requirements:
  • Ability to type/word process at a speed of 25-30wpm.
  • Excellent communication skills, with the ability to work effectively in a team environment or independently.
  • Intermediate-level proficiency in using information technology, including Windows systems and relevant experience.
  • Proven problem-solving skills and ability to remain calm in stressful situations.
  • Good geographical knowledge of North Wales.
Qualifications:
  • NVQ level 3 or equivalent qualification in a relevant field, such as Communication, Business, or Customer Service.
  • Welsh language proficiency at Level 4/5.

If you are interested in this role or would like further discussion, please contact Lewis O'Donnell via email or telephone. We also offer a referral scheme, with a reward of up to £250 for successful referrals.

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