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Service Coordinator

2 months ago

Aldermaston, United Kingdom Intec Recruitment Full time
Job Description

We are seeking a skilled Planner Scheduler to join our team at Intec Recruitment.

Key Responsibilities:

  • Schedule routine service visits and dispatch callouts to ensure efficient use of resources.
  • Manage engineers' diaries, including re-scheduling works to cover absences or emergency tasks.
  • Complete relevant documents, such as permits, to ensure works proceed as planned.
  • Provide exceptional customer service via phone and email for planning and administrative queries.
  • Collaborate with field line managers to optimize engineer productivity.
  • Work with other departments to deliver high-quality customer service.
  • Report to the Planning team manager and mentors to ensure individual and team KPIs are met.

Requirements:

  • Excellent customer service skills and experience.
  • Outstanding written and verbal communication skills.
  • Ability to multitask and work well in a high-pressure environment.
  • Computer proficiency with the ability to handle multiple PC applications simultaneously.
  • A strong sense of urgency, attention to detail, and excellent decision-making skills.