Sales Administrator

4 weeks ago

Cannock, United Kingdom Finning International Full time

Job Title: Sales Administrator

Job Summary: We are seeking a Sales Administrator to join our team at Finning International. As a Sales Administrator, you will be the first point of contact for our valued customers, supporting our regional sales management team with customer requirements, new sales inquiries, and general day-to-day activities.

Key Responsibilities:

  • Order Processing: Handle the processing of all orders with accuracy and timeliness.
  • Order Delivery: Ensure sales orders are delivered promptly and according to customers' needs.
  • Cross-functional Collaboration: Work closely with other departments to meet delivery/install dates.
  • Supplier Support: Work closely with suppliers, ensuring equipment and parts arrive promptly.
  • Customer Invoicing: Work with customers/suppliers to resolve invoice disputes. Ensure these are completed within a certain time so the accounts team can monitor bad debt provision.
  • Customer-facing Skills: Build relationships with customers as the go-to point for quotes on Service and Repairs.
  • Customer Collection: Arrange collections of customer equipment through a third-party carrier.
  • Internal Relationships: Build strong relationships with workshop teams, sales, and customer support to ensure activity is managed and that the best possible outcomes are achieved.
  • General Administration: Work closely with suppliers and our accounts team to ensure purchase orders are raised promptly and ensure all paperwork/orders/quotes/scanning is kept up to date.

Requirements:

  • Detail-oriented: Provide accurate and timely processing of orders.
  • Excellent Customer Service: Build strong relationships with customers to ensure their needs are met.
  • Strong Communication: Work effectively with suppliers, internal stakeholders, and customers to resolve issues.
  • Previous Experience: Previous experience in a similar role is required.
  • Knowledge of Microsoft Office: Knowledge of Microsoft Office, including Excel, Word, and Email.
  • Warehouse/Store Knowledge: Understand requirements from a Warehouse/Store aspect.
  • SITECH Policies: Understand and adhere to SITECH policies and procedures, including safety.
  • Knowledge of Customer Satisfaction: Knowledge of customer satisfaction, metrics, and methodologies.

Benefits:

  • Competitive Salary: A competitive salary is offered.
  • 25 Days Holiday: 25 days holiday per year.
  • Life Insurance: Life insurance is provided.
  • Pension: Up to 7% pension contribution.
  • Access to Share Scheme: Access to the company's share scheme.
  • Enhanced Maternity/Paternity Packages: Enhanced maternity and paternity packages.
  • Health Cash Plan: Health cash plan.
  • Family-friendly Policies: Family-friendly policies to support working parents.
  • Mental Health First-aiders: Support from a team of 40+ Mental Health first-aiders.
  • Employee Wellbeing Solutions: Employee wellbeing solutions.
  • Electric Car Scheme: Electric car scheme (UK).
  • Charity Support: The opportunity to support your charity of choice via Give As You Earn.
  • Recognition Awards: Length of service or recognition awards.

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