Operations Team Lead

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time
Job Overview

To oversee the Urgent Appointment Team, ensuring efficient and effective booking services align with National Cancer Waiting Times Guidance and local Trust policies.

Main Responsibilities
  • Communicate information to patients, relatives, or staff on various departmental matters.
  • Share complex administrative information with staff from other departments and external contacts.
  • Negotiate and persuade stakeholders when communicating sensitive information.
  • Analyse data to resolve problems and exercise judgement in enquiries.
  • May need to communicate with patients on non-clinical matters such as appointment times and procedures.
  • Manage team performance and provide training on policies, processes, or IT systems.
  • Develop databases and produce regular reports for strategic decision-making.
  • Input data into relevant systems to store and retrieve information.
Working at Shrewsbury and Telford Hospital NHS Trust

We strive to deliver high-quality, safe care to our patients in an environment where our staff feel proud to work.

Our vision is to provide excellent care for our communities. Guided by our core values of Partnering, Ambitious, Caring, and Trusted, we aim to make a difference in the lives of our patients and their families.

This role offers the opportunity to contribute to our mission of continuous improvement and excellence in patient care.

Salary: £45,000 - £55,000 per annum

The salary range reflects the importance of this role in achieving our organisational goals and objectives.



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