Service and Repair Expert
3 days ago
Company Overview:
ACS Performance is a leading provider of innovative solutions for the healthcare industry. We pride ourselves on delivering exceptional service and support to our customers.
Job Description:
This is a field-based role covering a customer base in the South West, with a strong bias towards healthcare. The successful candidate will be responsible for installing, servicing, moving, upgrading, modifying, and repairing medical, ophthalmic, and robotic equipment.
Responsibilities:
- Install, service, move, upgrade, modify, and repair medical, ophthalmic, and robotic equipment.
- Provide professional, reactive, and proactive service to customers.
- Solve problems in a responsible and methodical manner, ensuring total customer satisfaction.
- Communicate effectively with Area Managers/Team Leaders and other staff as required.
- Work flexibly across different regions of the UK within given notice.
- Attend sites within city locations, using public transport when necessary.
- Attend and pass necessary product or skills training programs.
- Fully follow call closure procedures.
- Ensure accurate completion of necessary paperwork and company system updates.
- Maintain vehicle stock inventory effectively.
- Manage customer returns, disposal of returned capital equipment, and parts in a compliant timely manner to ISO and WEEE procedures.
- Adhere to safe working practices under the Health & Safety Acts.
- Demonstrate proper driver behavior at all times.
- Operate in the best interests of the business and our customers/partners.
Requirements:
- Prior engineering experience in a related environment would be beneficial.
- Developed core engineering skills and knowledge.
- Superior customer service skills.
- Able to work independently or as part of a team.
- Neat and organized appearance.
- Punctual and efficient.
- Excellent telephone manners.
- Effective communication skills.
- Responsive to customer needs.
- Holding a clean driving license.
Estimated Salary Range:
£45,000 - £55,000 per annum, based on the location and job requirements.
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