Service and Repair Expert

3 days ago


Newbury, West Berkshire, United Kingdom ACS Performance Full time

Company Overview:

ACS Performance is a leading provider of innovative solutions for the healthcare industry. We pride ourselves on delivering exceptional service and support to our customers.

Job Description:

This is a field-based role covering a customer base in the South West, with a strong bias towards healthcare. The successful candidate will be responsible for installing, servicing, moving, upgrading, modifying, and repairing medical, ophthalmic, and robotic equipment.

Responsibilities:

  • Install, service, move, upgrade, modify, and repair medical, ophthalmic, and robotic equipment.
  • Provide professional, reactive, and proactive service to customers.
  • Solve problems in a responsible and methodical manner, ensuring total customer satisfaction.
  • Communicate effectively with Area Managers/Team Leaders and other staff as required.
  • Work flexibly across different regions of the UK within given notice.
  • Attend sites within city locations, using public transport when necessary.
  • Attend and pass necessary product or skills training programs.
  • Fully follow call closure procedures.
  • Ensure accurate completion of necessary paperwork and company system updates.
  • Maintain vehicle stock inventory effectively.
  • Manage customer returns, disposal of returned capital equipment, and parts in a compliant timely manner to ISO and WEEE procedures.
  • Adhere to safe working practices under the Health & Safety Acts.
  • Demonstrate proper driver behavior at all times.
  • Operate in the best interests of the business and our customers/partners.

Requirements:

  • Prior engineering experience in a related environment would be beneficial.
  • Developed core engineering skills and knowledge.
  • Superior customer service skills.
  • Able to work independently or as part of a team.
  • Neat and organized appearance.
  • Punctual and efficient.
  • Excellent telephone manners.
  • Effective communication skills.
  • Responsive to customer needs.
  • Holding a clean driving license.

Estimated Salary Range:

£45,000 - £55,000 per annum, based on the location and job requirements.



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