SMART Meter Engineer Support Agent

5 days ago

London, Greater London, United Kingdom oilandgas Full time
Role Overview

We are seeking a skilled SMART Meter Engineer Support Agent to join our Field Debt Solutions team. As a key member of our team, you will play a vital role in helping our customers resolve their debts by working with them to find suitable solutions and installing PAYG meters where necessary.

Key Responsibilities
  • Deliver exceptional customer service by understanding customer circumstances and agreeing on suitable debt resolution solutions.
  • Plan efficient routes to minimize carbon footprint and optimize customer visits.
  • Identify new tenants through face-to-face discussions, Letting Agents, and neighbors while adhering to Data Protection Act guidelines.
  • Report Health & Safety risks or customer vulnerability.
  • Ensure access to broadband at home for uploading daily data, with a set monthly allowance included in your salary.
Requirements
  • A full valid UK/EU driving license (preferably clean, but with a maximum of 6 points).
  • SMART Meter & Dual Fuel training.
  • Live within the area and be willing to travel.
  • Base salary of £39,372 + skilled allowance for gas metering & Revenue protection (added to your salary upon completion of training) + £2,000 or £3,900 location-dependent allowance + on-target reward scheme.
  • This is a permanent role.
  • Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings.
  • We are committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
  • We offer a range of flexible working options, including full-time, part-time, and job share.
  • We are a Disability Confident Employer and interview every disabled applicant who meets the minimum criteria for the role.
  • We have exciting opportunities for everyone to develop their talent at E.ON, with open access, inclusive talent networks providing networking, learning, and development for all.

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