Customer Service Representative

2 weeks ago

London, Greater London, United Kingdom Avanti West Coast Full time
Job Title: Onboard Customer Service Assistant

Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as an Onboard Customer Service Assistant. As a key member of our onboard team, you will be responsible for delivering exceptional customer service and hospitality to our passengers, ensuring they have a memorable and enjoyable journey experience with Avanti West Coast.

Key Responsibilities:
  • Provide a consistently high level of customer service and hospitality to our passengers
  • Develop and maintain a thorough knowledge of our products and services
  • Assist with resolving customer complaints and issues in a professional and courteous manner
  • Work collaboratively with other team members to ensure seamless service delivery
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Ability to work independently and as part of a team
  • Flexibility to work a variety of shifts, including weekends and holidays

What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work for a leading transportation company

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a cover letter, to [insert contact information].

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