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Restaurant Operations Manager

2 months ago

Evesham, United Kingdom The Wood Norton Hotel Full time

Job Summary

The Restaurant Manager at The Wood Norton Hotel is responsible for ensuring the high standard of services provided to guests and the attainment of the department's qualitative and quantitative targets.

Key Responsibilities

  • Conveys the hotel's image and atmosphere through their exemplary attitude, warm and friendly welcome, availability, and frequent presence in the field.
  • Manages and motivates the teams to improve sales and the quality of F&B services.
  • Improves the department's results by increasing sales and the productivity of F&B points of sale.
  • Leads and brings life to The Wood Norton Hotel's projects and identity features in the department.
  • Customer Relations
    • Enhances guest satisfaction.
    • Handles guest comments and complaints, ensuring follow-up.
    • Develops close relationships with guests to encourage loyalty.
    • Ensures guests receive a warm and personalized welcome.

Company Benefits

  • Accommodation available.
  • TRONC.
  • Meals on duty.