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Automotive Sales Manager
1 month ago
Job Summary:
The Transaction Manager is a key role within our Sales Department, responsible for driving sales growth and maximizing profit retention. This position requires a strong understanding of the automotive industry, excellent communication skills, and the ability to work well under pressure.
Key Responsibilities:- Manage customer follow-up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers.
- Generate sales through proactive second-facing and customer engagement.
- Maximize income opportunities by offering funding and insurance products to customers, while adhering to FCA guidelines.
- Actively convey the culture of putting customers first, ensuring compliance with FCA principles.
- Review customer credit applications for accuracy, follow-up with customers and lending institutions.
- Proactively identify and pursue relationship opportunities via outbound sales and marketing channels.
- Ensure accurate completion of documentation, prompt collection of outstanding payments, and safe handling of cash and cheque transactions.
- Assist in ensuring that part-exchange vehicles are correctly appraised and managed to generate maximum return.
- Communicate promptly with customers, sales managers, sales teams, and work colleagues.
- Analyze current procedures and identify opportunities for improvement.
- Formulate training plans for sales executives to increase car sales, finance, insurance, and warranty sales.
- Consult with customers to establish their needs, resolve complaints professionally, and calmly where necessary.
- Represent the dealership and build strong relationships with lenders and financial institutions.
- Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis.
- Ensure the safety and security of people, vehicles, and property, reporting any known faults or hazards.
- Experienced Transaction Manager/Business Manager within the main dealer network.
About Harwoods Ltd:
Harwoods Ltd is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement. We operate across 6 counties in the South East of England, representing top brands such as Bentley, McLaren, and Audi. With a high colleague engagement score of 72%, Harwoods Ltd offers a real differentiator with our industry-leading people development programme.
