Customer Service Representative with Benefits Administration
2 weeks ago
Unlock Your Potential with Capita
Are you looking for a rewarding career where you can make a real difference? Look no further than this exciting opportunity to join our Scheduling & Special Benefits Team as an Enquiry Centre Advisor.
Salary and Benefits
We are offering a competitive salary of £18,720 per annum for 30 hours per week, which is equivalent to approximately £13.33 per hour. This is in addition to a range of excellent benefits, including:
- 33 days paid holiday pro rata (25 days annual leave plus 8 statutory holidays)
- The option to purchase additional holidays
- Company matched pension (we will contribute up to 5% of your salary)
- Life assurance
- A cycle2work scheme
- 15 weeks fully paid maternity, adoption and shared parental leave
- Paternity pay of two weeks
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel, and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Employee assistance programme 24/7 support and advice on personal or work matters
About the Role
This is a fantastic opportunity to join our team and make a real impact. As an Enquiry Centre Advisor, you will be responsible for:
- Answering calls from claimants/appointees and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring appropriate management of call lengths and call quality
- Accurate data inputting with attention to detail for completion of back office administrative tasks
- Any other duties that may be deemed necessary by the business to ensure successful deliver of the WCA service
Requirements
To be successful in this role, you will need to have:
- Good listening skills
- The ability to understand customer problems and give clear and concise explanations
- The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business
- The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry
- A polite and professional telephone manner, showing respect and empathy to callers
- Genuine enthusiasm for customer service
- Good time management
- High attention to detail and accurate data inputting
- The ability to be adaptable to change in a constantly shifting environment
We have a training programme starting in December 2024, so you will need to be able to commit to this.
All offers will be subject to satisfactory completion of Baseline Personnel Security Standard vetting, which includes a basic criminality check.
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