Senior IT Professional

3 weeks ago


Birmingham, Birmingham, United Kingdom Squires Resources Inc Full time

Squires Resources Inc is seeking a highly skilled Senior IT Professional to join our team in the Cayman Islands. As an IT Support Engineer, you will play a critical role in providing exceptional technical support to our diverse client base.

Key Responsibilities:

  • Manage customer IT service requests and provide proactive and reactive support
  • Act as a point of escalation for the Helpdesk
  • Assist with client discovery visits, new client onboarding, project, and service implementations
  • Maintain documentation and provide information, technical training, and/or knowledge transfer to both internal staff and customers

Requirements:

  • Experience working in or with a Service or Helpdesk
  • Knowledge of ticket handling, prioritization, categorizing, and escalation of IT issues
  • Experience of Deployment/Support scenarios around solutions and vendors

The successful candidate will have the opportunity to work in a dynamic environment with a high standard of living and tax-free status. The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.



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