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Customer Service Associate

1 month ago

London, Greater London, United Kingdom Ian Full time

About the Role:

We're seeking a highly skilled Customer Service Associate to join our team at BM Caterers. As a key member of our team, you'll be responsible for ensuring the highest standards of customer service and maintaining a clean and welcoming environment for our customers.

Key Responsibilities:

  • Monitor counters and chillers to ensure they're clean, well-stocked, and presented in line with our six principles.
  • Regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.
  • Provide prompt and efficient service at all times, communicating confidently with customers and gaining feedback to ensure every customer experience is positive.
  • Liaise with customers to ensure their needs have been met.

Requirements:

  • Ability to listen carefully and take instructions from your manager.
  • Food Safety at Level 2 and Health & Safety at Level 2 certificates (ideally held).
  • Ability to read company manuals to obtain a thorough understanding and knowledge of our products and services.

What We Offer:

  • An annual day off for your birthday.
  • Monthly masterclasses with Michelin-starred chefs.
  • Fully funded development courses ranging from levels 2 to 7.
  • Discounts and cashback at a wide variety of retail and leisure outlets.
  • Cycle-to-work scheme.
  • Freedom Friday – a paid day off to volunteer at a charity of your choice.
  • Free lunch every workday.
  • 24/7 access to the Mental Health Charter App.
  • Enhanced parental leave benefits.
  • Paid leave for fertility treatments.
  • Grandparent leave to support your loved ones with their new arrival.

For more information about our benefits and to explore our careers, please visit our website at https://www.bmcaterers.co.uk/careers/.