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Night Porter

2 months ago


Bournemouth, Bournemouth, United Kingdom Village Hotels Full time
Job Summary

We are seeking a highly skilled Night Porter to join our team at Village Hotel Club. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and contributing to the overall success of the hotel.

About Us

Village Hotel Club is a vibrant and modern hospitality brand that offers a unique guest experience. Our hotels are designed to provide a lively atmosphere, with state-of-the-art facilities and a focus on delivering outstanding customer service.

The Role

This role is ideal for someone who is passionate about delivering exceptional customer experiences and has excellent problem-solving skills. As a Night Porter, you will be responsible for ensuring that guests receive a warm welcome and have a seamless stay. You will work closely with the night team to resolve any issues that may arise and maintain the high standards of our hotel.

Key Responsibilities
  • Provide exceptional customer service to guests throughout the night
  • Work collaboratively with the night team to ensure a smooth operation
  • Resolve guest issues efficiently and effectively
  • Maintain high standards of cleanliness and organization in the hotel
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong attention to detail. You should also be able to work independently and as part of a team, with a flexible approach to working hours.

Benefits

We offer a range of benefits to support your health and wellbeing, including complimentary leisure club membership, employee discounts, and access to training and development opportunities.

Salary and Benefits

The salary for this role is £25,000 per annum, plus a range of benefits including:

  • Complimentary full leisure club membership worth £1,500 annually
  • Employee discount on overnight stays at Village Hotels from £35 based on 2 sharing
  • 50% discount on food and drink purchased on or off shift at any Village Hotel