Merchant Branch Manager

3 weeks ago


Nottingham, Nottingham, United Kingdom HSS Hire Group Full time

We're innovators, trailblazers, and industry game-changers. With cutting-edge technology at our core, we're redefining the standards and consistently going above and beyond to serve our customers.

Our team is growing fast, with over 100 locations and more opening throughout the year. We're proud of how far we've come, and we're not done yet.

Enjoy a range of benefits, including:

  • 28 days holiday entitlement (including bank holidays)
  • Additional holiday buy scheme
  • Access to exclusive discounts on equipment rentals, car lease, and retail purchases
  • Life assurance twice your annual salary

As a Hire Solutions Expert, you will be at the forefront of building strong customer relationships by offering premier hire solutions and top-tier products across all building service sectors.

What do you need to succeed in this role?

  • Experience in construction products/equipment and a similar managerial/supervisor position in a builder's merchant or related business
  • Strong commercial acumen with awareness of the current market
  • Proven ability to consistently meet and exceed performance targets, prioritise tasks, and meet deadlines with a strong focus on finding solutions
  • Commitment to continuous learning and expanding product expertise
  • Dedication to delivering exceptional customer service
  • Highly adaptable, self-motivated, and resourceful
  • Excellent organisational abilities, with a talent for balancing workloads and meeting service demands

What does the role involve?

  • Independently manage the HSS dedicated area within our partnering builder's merchant, providing expert assistance to customers with their hire needs while actively seeking opportunities to upsell and cross-sell products and services
  • Cultivate and maintain strong relationships with customers to secure repeat business and long-term loyalty
  • Promote the branch to increase trade sales growth
  • Meet and exceed sales targets with a customer-focused approach

Our working pattern is Monday to Friday 7:30am until 17:00pm and Saturday 8:00am until 12:00pm, with an accumulative extra day off during the week for every 2 Saturday shifts worked.

We celebrate diversity and inclusivity at HSS Hire Group. We believe that everyone should have the opportunity to contribute and thrive within our workforce.



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