CRM Operations Lead

1 month ago

London, Greater London, United Kingdom Hitachi Vantara Full time

We're seeking a seasoned CRM Operations Lead to join our team at Hitachi Vantara. As a key member of our Sales Operations team, you'll play a critical role in driving business growth and success.

Key Responsibilities:
  • Prepare for VP Sales Ops for business reviews and leadership meetings (Weekly & Monthly)
  • Develop the action goals, measure progress and provide updates to key stakeholders
  • Provide "sounding board" active listening and knowledge of the organisation & strategic priorities to problem-solve a broad range of areas that impact progress within the Sales Organisation
  • Provide decision support by gathering data, analyzing information, and presenting considerations to the VP of Sales Ops and the EC Leadership Team.
  • Execution: Monitor & support critical projects rollout (e.g. GTM Planning, QBR, Sales Hygiene Improvement initiatives):
    • Establish effective execution tracking/reporting processes suitable for reporting at various levels across the Sales Operations team
    • Operate at a tactical, strategic, and operational level, handling the oversight of projects that do not neatly fit within the organisational chart or that fall between departments or leadership areas of responsibility
    • Track high-priority initiatives at large and identify any obstacles, communicate initiative status, pulling in other stakeholders as necessary to ensure the quality and timely deliverables
  • Communication & Internal Cadence: Act as the Point of Contact between VP Sales Ops and his organisation:
  • Develop presentations and communications content to the Sales Ops organization by liaising with the relevant stakeholders

What you'll bring

  • Bachelor's degree required, MBA preferred.
  • Proficiency in Microsoft Office Suite, including PowerPoint and Excel.
  • Experience with Salesforce or other CRM systems is a plus.
  • Experience in the technology or software industry is an advantage.
  • Strong project management skills. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings.

    We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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