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Window and Door Installation Specialist

2 months ago

Erdington, Birmingham, United Kingdom Anglian Home Improvements Full time
{"title": "Window and Door Engineer", "description": "Join Our Team of Skilled Window and Door Engineers

We are seeking an experienced Window and Door Engineer to join our team at Anglian Home Improvements. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Visiting customer homes to identify and rectify faults in line with our warranty and quality standards
  • Demonstrating and explaining correct product care to customers
  • Providing a high level of customer service and ensuring that every customer interaction is positive
  • Maintaining optimum stock levels to ensure jobs can be effectively resolved and completed
  • Completing service calls as scheduled and in a timely manner using our "Right First Time" approach
  • Accurately and timely completing paperwork and updating the supplied PDA device
Requirements:
  • Experience of uPVC installation and maintenance (or relevant qualification)
  • Excellent customer service skills and experience in a customer-facing environment
  • Ability to work on your own initiative in a standalone field-based role
  • Willingness to travel as required and flexibility within the working week
  • Good time management skills
  • Good communication skills
  • A full driving license
What We Offer:
  • Competitive basic salary and performance-related bonus
  • Van (for business use only)
  • 31 days holiday, increasing to 33 days after 2 years of service, plus your birthday off
  • Paid time off annually to volunteer
  • Comprehensive health and well-being benefits, including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships, and free access to mental health first aiders
  • Heavily discounted group discount scheme on all products
  • Group perks and freebies on days out, cinema, theatre, eating in and out, mobile phones, a new car, food shopping, and most major high street retailers
  • Opportunity to work with a forward-thinking and supportive team
  • Career development and continuous learning opportunities

We are committed to monitoring and aligning our policies with up-to-date government guidance on reducing the spread of respiratory infections in the workplace. Through our value of Succeed Together, we are committed to equality, diversity, and inclusion. We recruit the best person for the job, regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.

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