Deployment Solutions Engineer
3 weeks ago
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking a highly skilled IT Infrastructure Deployment Specialist on behalf of a well-established Facilities Management company. Based in Newcastle, the successful candidate will work as part of the regional engineering team to deliver support services to business users during the rollout project.
About the Role:The role involves providing 2nd line support via onsite or remote support with relevant technical tools (e.g., TeamViewer) on O365 upgrades and email migration to investigate and resolve migration issues. The ideal candidate will have a proven track record in deployment projects within a large organisation and must have Office 365 and Windows 11 experience.
Key Responsibilities:- Provide 2nd line support via onsite or remote support with relevant technical tools (e.g., TeamViewer) on O365 upgrades and email migration to investigate and resolve migration issues.
- Provide fixes and troubleshooting where possible and ensure users are kept aware of progress in resolving their issues.
- Liaise with technical teams – Project & Group. Identify trends and recurring issues to Team Lead.
- Take part in onsite or via Teams user drop-in clinics to answer any queries users may have before their migration.
- Assist users with the migration of laptop/mobile devices (re-registering devices onto Intune).
- Proven track record in deployment projects, specifically within a large organisation.
- Must have Office 365 and Windows 11 experience.
- Likely to be an IT professional with extensive experience across a range of IT disciplines.
- Familiar with Azure AD and Intune.
- Familiar with TeamViewer or similar.
- Familiar with mobile devices, Intune, and associated apps.
- Knowledge of Zscaler Private Access.
- Knowledge of Multi-Factor Authentication (MFA) tools.
This is a fantastic opportunity for a skilled professional to join our client's team and contribute to the delivery of high-quality support services. If you're passionate about IT infrastructure and have a strong background in deployment projects, please apply today
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